Cancellation policy
Purchase Options Cancellation Policy
Effective date: July 31, 2026
This policy explains how our subscription and deposit purchase options work, and how you can change or cancel them. It applies to purchases made from Big Heart Bison LLC, a Colorado limited liability company doing business as Memphis Ranch Meat Company and selling under the Primal Bison brand ("we," "us," "our").
This policy is part of our Terms of Service. Where this policy and our Refund Policy address the same subject, this policy controls for subscription and deposit purchases.
1. Purchase options we offer
We offer two purchase options beyond a standard one-time order:
- Bison Wellness Club — a monthly subscription that automatically renews until you cancel.
- Bison Shares deposits — a deposit that reserves a Quarter, Half, or Whole Bison, with the balance paid before delivery or pickup.
Each is described separately below.
2. Bison Wellness Club subscriptions
How billing works
When you join the Bison Wellness Club, you authorize us to charge your payment method on a recurring monthly basis, plus shipping fees where applicable, until you cancel. Your membership renews each month automatically.
Before each shipment goes out, we email you to let you know it is coming. That email is your reminder to make any changes.
There is no minimum commitment, no contract term, and no cancellation fee.
Skipping a shipment
You may skip any individual shipment without canceling your membership. Skipping your next delivery moves it to the following month and keeps the membership active.
Pausing or cancelling
You may cancel your membership at any time. Cancellation stops all future charges. It does not automatically refund a charge that has already been processed — see "Timing" below.
How to skip, pause, or cancel
Two ways:
- Self-serve portal. Log in to your account and visit Manage Subscriptions to skip, pause, update, or cancel yourself.
- Email us. Write to sales@memphisranch.com from the address on your account and tell us what you would like to do. We will confirm by reply.
We will always confirm a cancellation in writing. If you do not receive a confirmation, assume the request did not reach us and contact us again.
Timing
A skip, pause, or cancellation takes effect as long as you make it before your renewal charge is processed. There is no advance-notice window and no cutoff period. If you cancel before the charge posts, you will not be billed for that cycle.
Once a renewal charge has been processed, that shipment enters fulfillment. Because we ship perishable frozen food, an order in fulfillment cannot be recalled or refunded. Your cancellation will apply to every cycle after that one.
If a charge posts and you reach us before we have packed and shipped the order, contact us right away. We will do what we reasonably can, though we cannot guarantee it.
Promotional benefits
Some memberships include promotional benefits tied to continuous membership, such as introductory offers advertised as lasting "for the life of your membership." These benefits end when your membership ends. If you cancel and later rejoin, you rejoin under whatever offers are current at that time. Expired introductory offers are not reinstated.
Payment method problems
Keep your payment method current in your account. If a renewal charge is declined, we will attempt to notify you and may retry the charge. If we cannot collect payment, we may pause or cancel your membership. A membership cancelled for non-payment can be restarted, but any promotional benefits tied to continuous membership will not carry over.
Price and product changes
Membership pricing and box contents may change. We will give you notice by email before any price increase takes effect, and you will have the opportunity to cancel before the new price is charged. Specific cuts included in a box vary with availability.
3. Bison Shares deposits
How deposits work
Bison Shares (Quarter, Half, and Whole Bison) are reserved with a deposit at the time of order. The deposit holds your share. The remaining balance is due before we deliver your order or release it for pickup, and we will contact you to arrange final payment and timing.
Total prices and remaining balances are listed on the Bison Shares page at the time deposits are open. These amounts are all-inclusive and cover meat, processing, and delivery or pickup.
A deposit is not a subscription. It does not recur and it does not renew.
Cancelling a deposit
Your deposit is fully refundable at any point up until you pay the final balance. If you decide not to move forward, email sales@memphisranch.com or call (720) 713-1622 and we will refund the deposit in full to your original payment method.
Once the final balance is paid, the order is committed and the standard terms of our Refund Policy apply.
Refunds are typically issued within five business days of your request. How quickly the funds appear depends on your bank or card issuer.
If we cannot fill your share
If we are unable to fill your reserved share, we will contact you and offer either a comparable substitute or a full refund of your deposit, at your choice.
4. Cancellation by us
We may cancel a subscription or deposit order in limited circumstances, including non-payment, suspected fraud, an inability to ship to your address, or product unavailability. If we cancel an order for a reason that is not your non-payment or misuse, we will refund any amount you have paid toward it.
5. Questions
Big Heart Bison LLC
d/b/a Memphis Ranch Meat Company
10468 County Road 112
Carr, CO 80612
United States
Phone: (720) 713-1622
Email: sales@memphisranch.com
We answer email and voicemail within one to two business days, Monday through Friday.